By completing a booking confirmed by us, you accept our terms and conditions below. For your own safety, we recommend that you take out travel insurance to cover any cancellation costs.
PRICES
Our prices include the transport service, the driver, still mineral water, information services, a notebook and pen, charging facilities for your mobile phone/tablet and free WiFi – provided we have reception.
These costs do not include admission fees, meals or similar items. These are additional. You can book additional offers yourself after consultation (so that they fit into the tour schedule) or we can take care of this for you. Additional bookings must be paid to us immediately, as we cannot offer you credit.
ADDITIONAL COSTS
There are extra costs for meals, tastings, etc. We are happy to plan and book additional content for our tour offer for you. We do not charge any surcharges for this; you pay the same through us as you would if you booked directly.
VEHICLE OCCUPANCY
We currently only offer individual tours. This means that, apart from the driver/guide, only you and your companions will be in the vehicle. We have up to 4 seats available for guests: one in the front (passenger seat) and 3 on the rear bench seat. If you would like to share your tour with others, we will be happy to look for additional participants. However, we cannot guarantee that we will find any.
CHILDREN OR ANIMALS ON BOARD
We only accept children aged 12 or older or taller than 1.35 cm, as we do not have child seats. If you bring child seats for your child(ren), that is fine with us.
We allow animals in the vehicle. Guide dogs are especially welcome.
PAYMENT METHODS
Payment (in pounds sterling) can be made by bank transfer (our preferred method) or with all major credit cards via the online payment platforms PayPal. We charge a 2% surcharge for payments made via PayPal. All bank charges levied by the sending or receiving bank when accepting payments are to be borne by you.
PAYMENT TERMS
Tours booked within one month of the tour start date are payable in full in advance. If you book further in advance, we charge a 25% deposit. The remaining 75% is payable at least one month in advance.
If the respective payment is not received within 14 days of the invoice being sent, we reserve the right to cancel your booking.
CANCELLATIONS
Cancellations must be made in writing by email to orkney360@bedandwhisky.com. The cancellation takes effect on the day it appears in our inbox. Depending on availability, the tour can also be postponed to a later date.
Up to 28 days before the start of the tour, we charge a 25%
cancellation fee plus payment method fees and any expenses
incurred for tickets.
Up to 14 days before the start of the tour, we charge a 50%
cancellation fee plus payment method fees and any expenses
incurred for tickets.
Up to 1 day before the tour starts, we charge 100% cancellation
fees plus payment method fees and any expenses incurred for
tickets.
If your ferry or flight to the island is cancelled due to a storm or a cruise ship is unable to dock due to weather conditions, we will refund all payments, minus fees and any expenses incurred for tickets.
If you miss your ferry or flight, the cancellation fees listed above will apply. We therefore recommend that you take out travel insurance in any case.
The tours take place in all weather conditions, except in weather conditions that make travel impossible or too dangerous. In this case, we reserve the right to cancel at short notice.
If we have to cancel on our part, we will refund the full amount without any deductions.